ORDER

• Can I amend my order or address after I have placed it?
• I have received the wrong product/size - what shall I do?
• My order is missing a product - what shall I do?
• Are all products on the website in stock?
• I have placed an order but I haven't received a confirmation email. What does this mean?
• What do I do if I receive a faulty item in my order?

DELIVERY

• ★ What should I do if my order hasn't been delivered yet (Holiday season)?
• How long does the delivery take?
• How much do you charge for shipping?
• Which countries do you ship to?
• How can I track my order?

WEBSITE & TROUBLESHOOTING

• ★ Why can't I place my order or checkout on your website?
• About the website
• What are cookies and why do I need to allow them?
• Why is the live chat closed?
• When I click on the "place order" button nothing happens. What can I do?

PAYMENT & SECURITY

• How can I pay for my order?
• Currency & Fees