Effective September 17, 2018 all orders are shipped with FedEx, but please note that orders placed before this date are shipped with USPS. 

Please double check the tracking information provided by FedEx/USPS first. You can find your tracking number in the shipment email you received from us.

If your order has been delivered according to FedEx/USPS but you have not received it yet, please check with your neighbors or your doorman. They might have accepted your delivery for you.

Should you be unable to locate your package, please get in touch with our support team so we can look into it.

If your order can not be delivered because of an incorrect address, please get in touch with our support team as well and we will help you.