Happy Socks Help Center

ORDER & DELIVERY

ORDER
- Can I amend my order or address after I have placed it?
  
  Regrettably it is difficult to change your order or the shipping address once it has been placed....
- I have received the wrong product/size - what shall I do?
  
  Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or p...
- My order is missing a product - what shall I do?
  
  Should an item be missing from your delivery, please contact us through the contact form and we w...
- Are all products on the website in stock?
  
  All products of our current collection are displayed on the website. If an item is out of stock t...
- I have placed an order but I haven't received a confirmation email. What does this mean?
  
  Please check your spam folder since the confirmation email might be mistaken as junk mail and end...
- What do I do if I receive a faulty item in my order?
  
  Happy Socks Warranty Process We work hard to ensure that our products are of the highest quality...
DELIVERY
- How long does the delivery take?
  
  Effective April 11, 2019 all orders are shipped with DHL from our warehouse in New Jersey. Prior ...
- How much do you charge for shipping?
  
  Shipping is free for all orders with a value of $50 or more. If your order is less than $50 total...
- Which countries do you ship to?
  
  Items ordered on our US website can only be shipped to addresses within the US. It is unfortunate...
- How can I track my order?
  
  Effective April 11, 2019 all orders placed on the US website are shipped with DHL. Once your orde...
- What should I do if my order hasn't been delivered yet?
  
  Effective April 11, 2019 all orders are shipped with DHL, but please note that orders placed befo...
WEBSITE & TROUBLESHOOTING
- Why can't I place my order or checkout on your website?
  
  If you are not able to pay on our website, please try the following steps: 1. The shipping destin...
- About the website
  
  Which browser do you support? Our site works with most web browsers. Should you encounter any pro...
- What are cookies and why do I need to allow them?
  
  Information about our use of cookies Updated: 26 April 2017 We use cookies on our website to col...
- Why is the live chat closed?
  
  Please note: Our chat operating hours and the availability of our chat support may differ, especi...
- When I click on the "place order" button nothing happens. What can I do?
  
  Please try to clear the cookies in your browser before you place the order. 1. Go to Tools 2. Cle...
PAYMENT & SECURITY
- How can I pay for my order?
  
  We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and...
- Currency & Fees
  
  The prices you see specified next to our Happy Socks products are stated in US Dollars. They excl...

RETURNS & EXCHANGES

RETURNS POLICY
- What is your Return Policy?
  
  You have the right to return all products you have bought from www.happysocks.com for a full refu...
RETURNS & EXCHANGE PROCESS
- How do I return or exchange my Happy Socks products?
  
  Returns & Exchange Process 1. Please print and fill in this Returns Form and include it in your...

SIZES & PRODUCTS

SOCK SIZES
- Stutterheim Dream Coat
  
  The Dream coat is based on the fit of Stutterheims Stockholm Coat and has a generous but straight...
- Size guide - Women
  
  SOCKS Please note: Sock sizes 9-11/10-13 correspond to sizes 36-40/41-46. Regular/Athletic/Wool ...
- Size Guide - Men
  
  SOCKS Please note: Sock sizes 9-11/10-13 correspond to sizes 36-40/41-46. Regular/Athletic/Wool ...
- Size Guide - Kids
  
  Kids Socks SIZE EU AU/UK US AGE 0 - 12 M 13 - 21 0 - 4.5 0 - 5.5 0 - 12 Months 12 - 24 ...
CARE INSTRUCTIONS
- How should I wash and care for my socks?
  
  We work hard to ensure that our socks are of the highest quality possible. However, the life span...
- How should I wash and care for my underwear?
  
  We work hard to ensure that our underwear are of the highest quality possible. However, the life ...
PRODUCTS
- Where can I find information about your products?
  
  We try to give you as much useful information as we can about all our products on the product pag...
GIFTS
- Do you offer gift wrapping or personal messages on orders?
  
  At the moment we don't offer the option of gift wrapping or personalized notes and won't be able ...
- Gift Boxes
  
  Happy Socks Gift Boxes All our gift boxes are pre-packed and sold only with the exact socks or so...
PRODUCTION & QUALITY
- How do you manufacture your products?
  
  Happy Socks products are produced in Turkey, Portugal, Italy, China and Peru. Happy Socks ensure...
- How do you ensure the quality of your products?
  
  Happy Socks pays close attention to the production of its collections and only uses the best mate...

CAMPAIGNS & OFFERS

CAMPAIGNS & OFFERS
- How do I use my Groupon or Stack Social/Stack Commerce code?
  
  Groupon If you have purchased a deal via Groupon, use your voucher code in the ”Coupon code” fiel...
- How do I use my coupon code?
  
  Happy Socks Coupon Codes This is how they work: You need to enter your coupon code in the correct...
- What are the conditions for campaigns & offers?
  
  General information about our campaigns & offers - They are valid for a limited amount of time on...
- How do I unsubscribe from the Happy Socks newsletter?
  
  If you would like to unsubscribe from our newsletter, please follow these steps: 1. Scroll all th...

STORES & OTHER CONTACTS

STORE LOCATIONS
- Store Locations
  
  Retail Stores To find a store selling Happy Socks in your area, please check our store locator he...
WHOLESALE & RETAIL
- I want to sell Happy Socks - whom do I contact?
  
  Please send the following information to **salesus@happysocks.com**: • Business Name, Full Addres...
- Bulk order
  
  Do you represent a registered company looking to buy Happy Socks for colleagues, an event or as...
CAREER
- I want to work at Happy Socks - whom do I contact?
  
  Please find more information about current job openings here.
SOCIAL MEDIA
- I want to collaborate with Happy Socks on Social Media - whom do I contact?
  
  Please contact our Social Media team directly at collaborations@happysocks.com.
PR
- I have a media request - Whom do I contact?
  
  To get in touch with our PR team, please send an email to press@happysocks.com.
MARKETING
- I have a marketing or partnership request - whom do I contact?
  
  To get in touch with our Marketing team, please send an email to marketing@happysocks.com.
ONLINE MARKETING
- I want to become an Affiliate or start an Online Partnership with Happy Socks - whom do I contact?
  
  > Our Online Marketing team can be reached at online@happysocks.com > To get in touch with our Af...

LEGAL & PRIVACY

TERMS & CONDITIONS
- TERMS & CONDITIONS
  
  TERMS OF USE (UPDATED 24 JUNE, 2019) THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE. Pl...
PRIVACY POLICY
- Email Privacy Policy
  
  Email Privacy PolicyOur email privacy policy describes how Happy Socks protects your privacy when...
- PRIVACY POLICY
  
  PRIVACY POLICY – HAPPY SOCKS Updated: 24 June 2019 1. WE CARE ABOUT YOUR PRIVACY Hello! This noti...

ORDER & DELIVERY

RETURNS & EXCHANGES

SIZES & PRODUCTS

CAMPAIGNS & OFFERS

STORES & OTHER CONTACTS

LEGAL & PRIVACY

Popular Questions

ORDER & DELIVERY

ORDER

Can I amend my order or address after I have placed it?

I have received the wrong product/size - what shall I do?

My order is missing a product - what shall I do?

Are all products on the website in stock?

I have placed an order but I haven't received a confirmation email. What does this mean?

What do I do if I receive a faulty item in my order?

DELIVERY

How long does the delivery take?

How much do you charge for shipping?

Which countries do you ship to?

How can I track my order?

What should I do if my order hasn't been delivered yet?

WEBSITE & TROUBLESHOOTING

Why can't I place my order or checkout on your website?

About the website

What are cookies and why do I need to allow them?

Why is the live chat closed?

When I click on the "place order" button nothing happens. What can I do?

PAYMENT & SECURITY

How can I pay for my order?

Currency & Fees

RETURNS & EXCHANGES

RETURNS POLICY

What is your Return Policy?

RETURNS & EXCHANGE PROCESS

How do I return or exchange my Happy Socks products?

SIZES & PRODUCTS

SOCK SIZES

Stutterheim Dream Coat

Size guide - Women

Size Guide - Men

Size Guide - Kids

CARE INSTRUCTIONS

How should I wash and care for my socks?

How should I wash and care for my underwear?

PRODUCTS

Where can I find information about your products?

GIFTS

Do you offer gift wrapping or personal messages on orders?

Gift Boxes

PRODUCTION & QUALITY

How do you manufacture your products?

How do you ensure the quality of your products?

CAMPAIGNS & OFFERS

CAMPAIGNS & OFFERS

How do I use my Groupon or Stack Social/Stack Commerce code?

How do I use my coupon code?

What are the conditions for campaigns & offers?

How do I unsubscribe from the Happy Socks newsletter?

STORES & OTHER CONTACTS

STORE LOCATIONS

Store Locations

WHOLESALE & RETAIL

I want to sell Happy Socks - whom do I contact?

Bulk order

CAREER

I want to work at Happy Socks - whom do I contact?

SOCIAL MEDIA

I want to collaborate with Happy Socks on Social Media - whom do I contact?

PR

I have a media request - Whom do I contact?

MARKETING

I have a marketing or partnership request - whom do I contact?

ONLINE MARKETING

I want to become an Affiliate or start an Online Partnership with Happy Socks - whom do I contact?

LEGAL & PRIVACY

TERMS & CONDITIONS

TERMS & CONDITIONS

PRIVACY POLICY

Email Privacy Policy

PRIVACY POLICY