ORDER & WEBSITE
ORDER
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Can I amend my order or address after I have placed it?
Regrettably it is difficult to change your order or the shipping address once it has been placed....
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What information should I add to the "Address 2nd line" field on the checkout page?
On the checkout page, before you proceed to payment, your default delivery address will be displa...
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I have received the wrong product/size - what shall I do?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or p...
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My order is missing a product - what shall I do?
Should an item be missing from your delivery, please contact us through the contact form and we w...
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Are all products on the website in stock?
All products of our current collection are displayed on the website. If an item is out of stock t...
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I have placed an order but I haven't received a confirmation email. What does this mean?
Please check your spam folder since the confirmation email might be mistaken as junk mail and end...
WEBSITE & TROUBLESHOOTING
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Why can't I place my order or checkout on your website?
If you are not able to place or pay an order on our website, please try the following steps: 1. M...
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About the website
Which browser do you support? Our site works with most web browsers. Should you encounter any pro...
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What are cookies and why do I need to allow them?
Information about our use of cookies Updated: 26 April 2017 We use cookies on our website to col...
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Why is the live chat closed?
Please note: Our chat operating hours and the availability of our chat support may differ, especi...