Please double check the tracking information provided by SF Express first. You can find your tracking number in the shipment email you received from us.
Should you be unable to locate your package, please get in touch with our support team so we can look into it.
If your order can not be delivered because of an incorrect address, please get in touch with our support team as well and we will help you.
Please note that during final sales and the holiday season delivery times can be longer than usual.