SHIPPING & DELIVERY
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ORDER
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Can I amend my order or address after I have placed it?
Regrettably it is difficult to change your order or the shipping address once it has been placed.... -
I have received the wrong product/size - what shall I do?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or p... -
My order is missing a product - what shall I do?
Should an item be missing from your delivery, please contact us through the contact form and we w... -
Are all products on the website in stock?
All products of our current collection are displayed on the website. If an item is out of stock t...
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DELIVERY
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How long does the delivery take?
Please note that during final sales and the holiday season delivery times can be longer than usua... -
What should I do if my order hasn't been delivered yet?
Please double check the tracking information provided by SF Express first. You can find your trac... -
Which countries do you ship to?
Items ordered on our Hong Kong website can only be shipped to addresses in Hong Kong. We ship acr... -
How much do you charge for shipping?
Shipping is free for all orders with a value of HK$ 390 or more. If your order is less than HK$ 3... -
Why can't I find my country on the checkout page?
We have several regional websites, each of them dedicated to a specific country or area. It is ve... -
How can I track my order?
You will receive a tracking link in your shipping confirmation and you can track your order on th...
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RETURNS & EXCHANGES
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RETURNS POLICY
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What is your Return Policy?
You have the right to return all products you have bought from www.happysocks.com for a full refu...
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RETURNS & EXCHANGE PROCESS
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How do I return or exchange my Happy Socks products?
Please make sure to follow these steps to ensure your return is processed correctly and efficient...
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PAYMENT & SECURITY
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PAYMENT METHODS
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Why can't I place my order or checkout on your website?
If you are not able to pay on our website, please try the following steps: Payment attempts cou... -
How can I pay for my order?
We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and...
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SECURITY
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Is my payment information safe?
All transactions are handled by Adyen international payment services. Your credit card number is ...
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CURRENCY
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Which currency is used on the website?
The prices you see specified next to our Happy Socks products are stated in Hong Kong dollar. The...
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FEES
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Will my parcel be charged customs and import charges?
Orders to countries outside of Japan may be subject to VAT, import duties and/or taxes, which are...
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PRODUCTS
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SOCKS - TYPES
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Regular
Happy Socks Regular Socks Available for men and women, unisex Composition: 80% Combed Cotton, 17%... -
Athletic
Athletic Socks Available for men and women, unisex Composition: 80% Combed Cotton, 16% Polyamide,... -
Dressed
Dressed Socks Material: Mercerized Pima Cotton, Polyamide, Elastane (The exact composition depend... -
Compression
Happy Socks Compression Socks Available for men and women, unisex Composition: 63% Cotton, 27% Ny... -
Wool
Happy Socks Wool Socks Available for men and women, unisex Composition: 54% Cotton, 27% Wool, 18%... -
Kids
Happy Socks Kids Socks and Baby Tights Kids Socks Available for children up to 9 years Compositio...
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SOCKS - CARE INSTRUCTIONS
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How should I wash and care for my socks?
We work hard to ensure that our socks are of the highest quality possible. However, the life span...
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MEN'S UNDERWEAR - TYPES
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Men's Boxer Brief
Men's Boxer Brief Composition: 95% Cotton, 5% Elastane Description: Slim yet comfortable fit, do... -
Men's Boxer
Men's Boxer Composition: 100% Cotton Description: The woven boxer is the most classic men's under...
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WOMEN'S UNDERWEAR - TYPES
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Women's Hipster
Women's Hipster Composition: 95% Cotton, 5% Elastane Description: The Hipster has a low cut fit w... -
Women's Brief
Women's Brief Composition: 95% Cotton, 5% Elastane Description: Slim yet casual fit, double layer...
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UNDERWEAR - CARE INSTRUCTIONS
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How should I wash and care for my underwear?
We work hard to ensure that our underwear are of the highest quality possible. However, the life ...
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OTHER PRODUCTS
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Lounge Pants
Happy Socks Lounge Pants Available for men and women, unisex Composition: 100% Cotton Description... -
Lounge Pants - Care Instructions
We work hard to ensure that our lounge pants are of the highest quality possible. However, the li... -
Accessories
Happy Socks Accessories Notebook Description: 13x21cm, 240 pages, round corners Pencils Desc...
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SIZE GUIDE
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SOCK SIZES
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How do I choose the size for my SOCKS (Regular/Athletic/Wool)?
Happy Socks Size Guide - Regular/Athletic/Wool socks All of our socks are unisex and in the chart... -
How do I choose the size for my SOCKS (Dressed) ?
Happy Socks Size Guide - Dressed socks Our Dressed socks are made specifically for men and come ... -
How do I choose the size for my SOCKS (Compression)?
Happy Socks Size Guide - Compression socks Our Compressions socks are unisex and come in four dif... -
How do I choose the size for my KIDS SOCKS?
Happy Socks Size Guide - Kids & Babytights HAPPY SOCKS KIDS SOCK SIZE EUR UK AGE ...
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UNDERWEAR SIZES
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How do I choose the size for my UNDERWEAR?
Happy Socks Size Guide - Underwear The underwear is divided into men/women models: Men's Boxer an...
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LOUNGE PANTS SIZES
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How do I choose the size for my LOUNGE PANTS?
Happy Socks Size Guide - Lounge Pants Measure around your natural waistline (where you normally w...
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QUALITY & PRODUCTION
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PRODUCTION
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How do you manufacture your products?
Happy Socks ensures that suppliers have high standards by keeping close contact with all of them ...
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QUALITY
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How do you ensure the quality of your products?
Happy Socks pays close attention to the production of its collections and only uses the best mate...
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WARRANTY
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What do I do if I receive a faulty item in my order?
Happy Socks Warranty ProcessWe work hard to ensure that our products are of the highest quality p...
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WEBSITE & TROUBLESHOOTING
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ABOUT THE WEBSITE
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What can I do if I can't find my desired product on your website?
Note: The search bar on our Help Center is not made for any kind of product search You must use t... -
Which browser do you support?
Our site works with most web browsers. Should you encounter any problems, we recommend that you t... -
Do the colours on the website reflect the original product?
We photograph all our products with the intention of getting a picture as representative to the o... -
What are cookies and why do I need to allow them?
Information about our use of cookies Updated: 26 April 2017 We use cookies on our website to col...
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PRIVACY
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What happens to my personal information?
When placing your order, you will be asked to submit some personal data. This information will no...
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TROUBLESHOOTING
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When I click on the "place order" button nothing happens. What can I do?
Please try to clear the cookies in your browser before you place the order. 1. Go to Tools 2. Cle... -
I have placed an order but I haven't received a confirmation email. What does this mean?
Please check your spam folder since the confirmation email might be mistaken as junk mail and end...
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GIFTS
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GIFT WRAPPING
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Do you offer gift wrapping or personal messages on orders?
At the moment we don't offer the option of gift wrapping or personalized notes and won't be able ...
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GIFT BOXES
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Gift Boxes
Happy Socks Gift BoxesAll our gift boxes are pre-packed and sold only with the exact socks or soc...
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CAMPAIGNS & OFFERS
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CAMPAIGNS & OFFERS
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How do I use my coupon code?
Happy Socks Coupon CodesThis is how they work:Coupon codes are only valid for regular priced prod... -
What are the conditions for campaigns & offers?
General information about our campaigns & offers - They are valid for a limited amount of ti... -
How do I unsubscribe from the Happy Socks newsletter?
If you would like to unsubscribe from our newsletter, please follow these steps: 1. Scroll all th...
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STORES
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STORE LOCATIONS
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Retail Stores
To find a store selling Happy Socks in your area, please check our store locator here. -
Concept Stores
To find out where our Happy Socks concept stores are located, please have a look here.
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OTHER CONTACTS (NOT SUPPORT)
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WHOLESALE & RETAIL
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I want to sell Happy Socks - whom do I contact?
Please provide the following information and send to retailrequests@happysocks.com: • Business Na... -
Bulk order
Do you represent a registered company looking to buy Happy Socks for colleagues, an event or ...
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CAREER
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I want to work at Happy Socks - whom do I contact?
Please find more information about current job openings here.
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SOCIAL MEDIA
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I want to collaborate with Happy Socks on Social Media - whom do I contact?
Please contact our Social Media team directly at collaborations@happysocks.com.
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MARKETING
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I have a marketing or partnership request - whom do I contact?
To get in touch with our PR and Marketing team, please send an email to press@happysocks.com.Our ...
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TERMS & CONDITIONS/ PRIVACY POLICY
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TERMS & CONDITIONS
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TERMS & CONDITIONS
TERMS OF USE (UPDATED 22 DECEMBER, 2016) THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE....
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PRIVACY POLICY
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PRIVACY POLICY
PRIVACY POLICY – HAPPY SOCKS Updated: 26 April 2017 1. WE CARE ABOUT YOUR PRIVACY Hello! This not...
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