Popular Questions
ORDER & DELIVERY
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ORDER
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Can I amend my order or address after I have placed it?
Regrettably it is difficult to change your order or the shipping address once it has been placed.... -
I have received the wrong product/size - what shall I do?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or p... -
My order is missing a product - what shall I do?
Should an item be missing from your delivery, please contact us through the contact form and we w... -
Are all products on the website in stock?
All products of our current collection are displayed on the website. If an item is out of stock t... -
I have placed an order but I haven't received a confirmation email. What does this mean?
Please check your spam folder since the confirmation email might be mistaken as junk mail and end... -
What do I do if I receive a faulty item in my order?
Happy Socks Warranty ProcessWe work hard to ensure that our products are of the highest quality p...
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DELIVERY
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How long does the delivery take?
All orders are shipped with standard postal services from our warehouse in the Netherlands. The d... -
How much do you charge for shipping?
Shipping is free for all orders with a value of HK$ 390 or more. If your order is less than HK$ 3... -
Which countries do you ship to?
Items ordered on our Hong Kong website can only be shipped to addresses in Hong Kong. Just place ... -
How can I track my order?
We currently don't offer tracked shipping. -
What should I do if my order hasn't been delivered yet?
You can find the estimated delivery time for your order in your shipping confirmation email. Plea...
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WEBSITE & TROUBLESHOOTING
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Why can't I place my order or checkout on your website?
If you are not able to pay on our website, please try the following steps: Payment attempts cou... -
About the website
Which browser do you support? Our site works with most web browsers. Should you encounter any pro... -
What are cookies and why do I need to allow them?
Information about our use of cookies Updated: 26 April 2017 We use cookies on our website to col... -
Why is the live chat closed?
Please note: Our chat operating hours and the availability of our chat support may differ, especi... -
When I click on the "place order" button nothing happens. What can I do?
Please try to clear the cookies in your browser before you place the order. 1. Go to Tools 2. Cle...
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PAYMENT & SECURITY
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How can I pay for my order?
We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and... -
Currency & Fees
The prices you see specified next to our Happy Socks products are stated in Hong Kong Dollars. Th...
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RETURNS & EXCHANGES
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RETURNS POLICY
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What is your Return Policy?
You have the right to return all products you have bought from www.happysocks.com for a full re...
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RETURNS & EXCHANGE PROCESS
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How do I return or exchange my Happy Socks products?
Returns & Exchange Process 1. Please print and fill in this Returns Form and include it in yo...
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SIZES & PRODUCTS
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SOCK SIZES
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Size guide - Women
SOCKS Regular/Athletic/Wool SIZE EU UK US HEIGHT (+/-0.5) 36 - 40 36 - 40 3 - 6.5 5.5 - 9.5 ... -
Size Guide - Men
SOCKS Regular/Athletic/Wool SIZE EU UK US HEIGHT (+/-0.5) 36 - 40 36 - 40 4 - 7 4.5 - 7.5 19... -
Size Guide - Kids
Kids Socks SIZE EU AU/UK US AGE 0 - 12 M 13 - 21 0 - 4.5 0 - 5.5 0 - 12 Months 12 - 24 ...
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CARE INSTRUCTIONS
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How should I wash and care for my socks?
We work hard to ensure that our socks are of the highest quality possible. However, the life span... -
How should I wash and care for my underwear?
We work hard to ensure that our underwear are of the highest quality possible. However, the life ...
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PRODUCTS
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Where can I find information about your products?
We try to give you as much useful information as we can about all our products on the product pag...
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GIFTS
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Do you offer gift wrapping or personal messages on orders?
At the moment we don't offer the option of gift wrapping or personalized notes and won't be able ... -
Gift Boxes
Happy Socks Gift Boxes All our gift boxes are pre-packed and sold only with the exact socks or so...
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PRODUCTION & QUALITY
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How do you manufacture your products?
Happy Socks products are produced in Turkey, Portugal, Italy, China and Peru. Happy Socks ensure... -
How do you ensure the quality of your products?
Happy Socks pays close attention to the production of its collections and only uses the best mate...
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CAMPAIGNS & OFFERS
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CAMPAIGNS & OFFERS
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Black Friday Week Terms & Conditions 2018
OfferThis offer applies to selected styles and lasts until 23:59 CET on November 26th 2018.Coupon... -
How do I use my coupon code?
Happy Socks Coupon Codes This is how they work: You need to enter your coupon code in the correct... -
What are the conditions for campaigns & offers?
General information about our campaigns & offers - They are valid for a limited amount of tim... -
How do I unsubscribe from the Happy Socks newsletter?
If you would like to unsubscribe from our newsletter, please follow these steps: 1. Scroll all th...
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STORES & OTHER CONTACTS
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STORE LOCATIONS
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Store Locations
Retail Stores To find a store selling Happy Socks in your area, please check our store locator he...
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WHOLESALE & RETAIL
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I want to sell Happy Socks - whom do I contact?
To register your interest, please go to the following page and fill out the specific contact form... -
Bulk order
Do you represent a registered company looking to buy Happy Socks for colleagues, an event or as...
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CAREER
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I want to work at Happy Socks - whom do I contact?
Please find more information about current job openings here.
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SOCIAL MEDIA
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I want to collaborate with Happy Socks on Social Media - whom do I contact?
Please contact our Social Media team directly at collaborations@happysocks.com.
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MARKETING
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I have a marketing or partnership request - whom do I contact?
To get in touch with our PR and Marketing team, please send an email to marketing@happysocks.com.
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ONLINE MARKETING
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I want to become an Affiliate or start an Online Partnership with Happy Socks - whom do I contact?
> Our Online Marketing team can be reached at online@happysocks.com > To get in touch with ...
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LEGAL & PRIVACY
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TERMS & CONDITIONS
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TERMS & CONDITIONS
TERMS OF USE (UPDATED 22 DECEMBER, 2016) THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE....
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PRIVACY POLICY
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Email Privacy Policy
Email Privacy PolicyOur email privacy policy describes how Happy Socks protects your privacy when... -
PRIVACY POLICY
PRIVACY POLICY – HAPPY SOCKS Updated: 26 April 2017 1. WE CARE ABOUT YOUR PRIVACY Hello! This not...
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