Happy Socks

40% off + free shipping over £12

What should I do if my order hasn't been delivered yet?

Happy Crew Customer Support

Our support team are working hard to get back to you as soon as possible, but please keep in mind it might take up to 2-3 business days to receive an answer during this holiday season (November/December).

Please keep in mind that sending several contacts with the same question will not speed up the reply time. Multiple contacts can instead prolong our queues and increase the wait time for everyone.

It is easy to get in touch with us but please keep to one support channel so the Happy Crew can keep track of your conversation and get your answer as soon as possible!
Always include your order number and useful information when you do :)

Delivery

Our delivery times may be slightly longer than usual due to the high number of orders placed during our sale period (November/December), as well as delays that can occur with the local postal service.
You can find the estimated delivery time for your country by clicking here.

Please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area - just click here

If your shipping address for your order is correct and the estimated delivery time has passed, please allow your postal services at least 5 more business days to deliver your parcel.

If more than 5 business days have passed after your estimated delivery date and you still haven’t received your order, please write an email to support@happysocks.com so we can help you further.

Tracking

As we send our packages with regular mail (not tracked), we cannot track your order and find out exactly where it is. If you have received a shipping confirmation, your order is on its way and should arrive shortly.

We apologize in advance for any inconvenience this may cause you and thank you for your patience!

Have more questions? Submit a request

Can't find what you're looking for?

Change country/region

Powered by Zendesk