Please make sure to follow these steps to ensure your return is processed correctly and efficiently:
1. Communicate your return request
- Contact support with your return request to ensure a smooth and correct process, stating which products you wish to return and the reason. Your feedback helps us to improve our products and services!
2. Returning your items
- Send your items to the specified destination provided by support
- Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number
- Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
- For exchanges, please clarify the alternative product by specifying SKU/item number and size
(please note that exchanges must be for applicable products of equal or lesser value)
As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.